FAQ

What are NaturAli Trimester Boxes?

We’re so glad you asked!  NaturAli Trimester Box is a subscription service that gets delivered every three months and is filled with 10-12 full size healthy products for pregnancy and beyond. Our subscription can be started at anytime during pregnancy and continue all the way until the first three months postpartum!

Each box has products to fulfill four categories: Beauty, Fitness, Nutrition/Food and Pregnancy Remedies. Products are specific to the trimester you’re currently in and includes a 12-page booklet educating you on what to expect with you and your baby weekly.

You’ll be amazed at the fun products you will discover and absolutely love!  The subscription is a discovery service…we can’t spoil the surprise and tell you what’s in them before you receive it!

We also have an online store with one-time purchases, such as single trimester boxes or individual products!

Can I send a NaturAli Trimester Box as a gift to someone else?

Yes, of course!  Any box or item purchased from our store and can be sent as a gift. At checkout you will have a section to write a gift message to the receipent as well.

Do you have giftcards available?

No, not currently but we are working on creating them!.

How long does it take for my order to be processed?

All orders placed online, including subscription orders will be processed and shipped within 1-2 Business days. All packages get shipped with 2-3 day priority USPS mail.

What’s the difference between the subscription & trimester boxes?

Our subscription is a renewal membership where you can discover new products (it’s a complete surprise!). The subscription offers you better prices and your choice between receiving any two, three or all four boxes we offer. The trimester boxes will be the same content as the subscription boxes but sold as a single one-time purchase.

Why do I need “safe” products during pregnancy?

There are literally 10,000 chemicals you come into contact with every day, and some have the potential to harm you and your little bump.  Anything you eat, drink, breathe or put on your skin can make it to your growing little baby.  There is no way to avoid all chemicals.  We are taking a rational approach to help you avoid harsh and questionable chemicals where there is cause for concern.  Some of these chemicals have the potential of causing birth defects, and there hasn’t been enough research on some as to what effect they can potentially have.  Why not protect yourself and your little one!  That’s why we’re here.

Why should I worry about safe skincare during pregnancy?

Since our skin absorbs up to 60% of ingredients that we apply onto it.  What gets absorbed goes straight into the blood stream, unlike our food that first gets processed by our digestive system. This means that our skincare can seriously affect our health!

Once chemicals enter the mother’s bloodstream, they can easily cross the placenta and make their way to the baby’s bloodstream.  Some of these chemicals can harm the baby and have the potential to cause birth defects!

Do I need to sign up for a subscription to order your boxes?

NO!  That’s what makes NaturAli Trimester Boxes unique.  We have the option to purchase single boxes as a one time purchase or you can purchase a subscription and save money.

Can I purchase products in the boxes separately on your site?

Some items are available for purchase outside of purchasing the box. They are posted in the online store and each item states what trimester box you can find the item.

When will I be billed for the trimester recurring membership?

When you place your order for a trimester subscription, you will be billed for your first NaturAli Box immediately.  Our renewal billing period starts 90 days from your first order.  Automatic renewals will be billed at full price. Each box gets sent out every three months.

Are there any hidden fees?

NO—all you pay is your subscription fee. There are no shipping or handling fees for orders over $100. Please note that in Florida sales tax will apply.

What type of payments are accepted?

All major credit/debit cards (Amex, Visa, MasterCard & Discover) and PayPal.

When can I expect my first subscription shipment?

Once your order is placed it will take 1-2 business days to ship and all orders get shipped via USPS via 2 and 3 day priority. All NaturAli Boxes ship from our Boca Raton, FL facility.  For subscription renewal orders, NaturAli Boxes will ship exactly three months from your first order.

How much does shipping cost?

Shipping is FREE for any order over $100.00. Any order under $100.00 will pay $7.99.

Can I reroute my shipment if it is going to the wrong address?

For USPS you can have them intercept the package and hold it at a local facility or reroute it by visiting their website here: https://retail-pi.usps.com/retailpi/actions/index.action. Enter your tracking number to find out if your shipment is eligible and create a request. Availability of package intercept depends on various factors and may not be offered for all shipments.

My tracking says delivered, but I haven’t received my shipment – what do I do?

While we trust and value our carriers, sometimes they have delivery issues. We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. If it has been 3 business days or more since false delivery, please email us at info@benaturali.com and we will take care of you!

Do you ship outside the US?     

Yes, the customer is responsible for taxes and duties. International orders do not qualify for Free return shipping.  International customers are responsible for Shipping fees.

We hope we never have to say goodbye, but if you do decide to cancel you can email info@benaturali.com . Please note that prior to cancelling you will need to receive your first box, this way you can enjoy the experience of NaturAli before deciding whether to stay or go.

Email us at info@benaturali.com

Include in email:

Name:
Email:
Reason for cancelling (optional):

Be sure to cancel BEFORE the 90 day mark from your first order, before we begin processing your next box for shipment.

You will still receive any boxes that you have already paid for, but your subscription will not be renewed when it expires.

Can I have multiple accounts?

No.  All activity should be listed on one NaturAli account.

What if I receive a defective product or my box came damaged?

Let us know immediately with pictures of the damaged product(s) by emailing us at info@benaturali.com. We will ship you a replacement immediately if the product is in stock. If it’s not, then you will receive store credit (value at NaturAli’s discretion). Reported damaged products reports will be accepted only within 30 days of the delivery date.  

Can I use multiple discount codes for my subscription?  

No!  One discount code per customer is allowed.  Subscribers can only use one discount code per subscription.

If I have a product idea or replacement in mind, what do I do?

We’d love to hear from you!  Send your product recommendations to info@benaturali.com.  This is a growing company that was started by a Registered Dietitian/Mom who wants nothing but the highest quality products and service. If you’ve found a product you like better than the products currently in our boxes, let us know!

I am a manufacturer of healthy and safe products and interested in NaturAli Pregnancy Box carrying my line.  Who do I contact?

Awesome!  We love hearing from other companies that feel the same way about healthy and safe products!  Please send us an email at info@benaturali.com.